24 Hour Answering Services – What To Expect

There’s no denying that providing excellent customer service is an absolute prerequisite in the modern business world, so if your customers can’t place calls to you at times that are convenient to them, then you will often be hurting your business in the long run – especially if your competition can provide the services and you can’t.

Fortunately, using 24-hour answering services are an excellent way to make sure your company is available when your customers need you the most, and it can make a big difference to the overall satisfaction ratings your company can achieve.

In this guide, we’re going to give you a selection of handy tips that will ensure you make the right choice when you are choosing a 24-hour answering service, so let’s begin.

First of all, it will be essential to ensure you pick 24-hour answering services that have enough staff available to cover any eventuality. There’s certainly nothing more frustrating than hiring an answering service that keeps your customers waiting on hold for far too long, so it’s wise to check that they will have staff available to ensure nobody is left waiting for more than a minute or two at most.

Something else to consider will be the overall efficiency and politeness of the answering staff. Just as you’d expect, having a poor answering service who’s generally dismissive or unhelpful to customers will not help your business at all, so it’s wise to pick a company who have carefully trained all of their staff to make sure they’re doing the best job possible.

Furthermore, many of the best 24-hour answering services will make sure the staff take advanced training to not only give them a pleasant telephone manner but also to ensure they have the competency necessary to help your customers.

Additionally, seeking out a call center that has the necessary certifications will go a long way towards making sure you are picking a company who have reliable staff that won’t let you down.

For individual companies, it’ll be imperative to make sure the answering staff is following the necessary compliance guidelines that’s required at your local or state level. An example of this will be when dealing with medical accounts, because the phone answering service will need to be HIPAA compliant as well.

The availability of your 24-hour answering services will also be a key consideration whenever you are shopping around and checking the different options available to you. Many of the best companies will ensure they have operators on the phone lines 24 hours a day, seven days a week, and even on holidays as well. This availability can be excellent if you need to provide phone coverage around the clock, but it may not be essential for every business.

Alternatively, you may prefer to choose a service that operates within the most common business hours such as 9-to-5. While this may not be as useful for your customers, it will ensure the service is cheaper for you to afford. Ultimately, making these decisions will depend on the kind of business you are operating and the kind of service you require from your answering service.

If you’re running an international company, then there’s a good chance you will benefit from having a multilingual answering service. Fortunately, many of the best answering service companies have multilingual staff who are on hand to talk to your customers in whichever language they prefer or are most comfortable with.

In conclusion, choosing a 24-hour answering service can be a smart move when you are aiming to give your customers the best possible service, and there are many great services available right now.

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How A 24/7 Answering Service Can Help Your Business

Do you need a 24/7 answering service for your business? You may be thinking that the costs would be too high and that the need is not there. It’s going to pay to look at this scenario more closely because you would be surprised to find out that you might end up saving money. How is it possible to save money when hiring a 24/7 virtual answering service for your business?

First, the virtual receptionists work on demand. In other words, if you aren’t getting calls, you’re not paying. Isn’t that so neat how the system works? So if you only need a virtual receptionist for a few phone calls a night, you’re not going to be paying what you would if you had an actual person sitting there taking those calls.

That alone makes virtual answering services quite cost-efficient. As a matter of fact, why not have a virtual assistant available during regular business hours, too? You could count on the virtual receptionist 24 hours a day, and you wouldn’t have to worry about having an actual receptionist to take care of those duties.

Business owners who hire virtual receptionists report spending much less than they would if they had actual employees on staff for those duties. That being said, considering that the virtual answering services are on demand, having one available 24 hours a day shouldn’t cost you a ton of money. You should still come in under budget concerning how much you would have to pay for receptionists to take on those duties.

With a virtual receptionist available 24 hours a day, you also get to provide better customer service. Your customers get attention and answers when they call, any time of the day. You get information that can be used to better provide for your customers when you return to the office.

As you can imagine, virtual assistants are better for some businesses than others. Or maybe a better way to say that is some businesses benefit more than others. The experts say that lawyers are an excellent fit for these virtual assistants, just as an example. I would also imagine that businesses that provide emergency services after hours would also be a great fit.

Sometimes you need a receptionist to take calls after hours, but the volume can be meager. If you don’t want an actual person on the payroll to answer those calls, then you can take advantage of hiring a virtual assistant. You could mix it up a little, but how do you do that?

You could have an actual receptionist on staff during regular business hours, and then you could have a virtual answering service ready to go after hours. A 24-hour business might benefit from an answering service, so it’s worth a closer look. They provide better scalability, and it’s hard to argue with the fact that they are very cost efficient.

You might think an answering service is just about customers leaving a message. You could take care of that with voicemail, save for the fact that customers aren’t always going to do that. With a 24/7 answering service in place, you get the benefit of a system that is going to prompt customers to provide information so that their problems can be resolved.

Now you are more aware of how an answering service can help you, and you also know about all the benefits. If you want to provide this type of service to your customers, it’s time to look at specific companies and costs. Who are you going to count on to provide your business with a virtual receptionist that is available 24 hours a day and seven days a week?

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Unemployment Rate at an All Time Low

Unemployment Rate at an All Time Low

For the first time since 2000, the United States unemployment rate is at its lowest. The percentage of unemployment began a slow decrease in 2011, dropping by approximately one percent each year. A pattern has been studied of the decreasing unemployment percentages happening closer to the end of a year. Yet at the beginning of this year, the unemployment rate dropped nearly 0.3%. This is the lowest percentage in almost half a century.

What caused the drastic decrease of this year?

It decreased from 4.1% in January to 3.8% as of May. Over 400,000 helped to decrease the unemployment rate. The drop of unemployment percentage could be caused by the labor force contract signed in April. 220,000 plus jobs were created in the month of May of 2018. The highest recorded unemployment rate in this century, was in October of 2009. At the time of the highest unemployment is was recorded at 10.2%.  However, unemployment has been on a steady decline since then.

What about other ethnicities?

Although the unemployment rates are low for caucasians, the unemployment rate for other ethnic groups is also decreasing. No official percentages have been studied, but for the majority of ethnic groups other than caucasians, it is still higher than the 3.8%.  Here is more information.

Low unemployment rate, why are people still struggling to find jobs?

Majority of the reason people struggles to find jobs, is because of the lack of education or lack of previous work history. Someone is more likely to get hired on a job, if they have previous experience with a job in a similar field. Other who aren’t may often have issues finding a job due to unrealistic ideas. Those who are, may have trouble for not being the ‘average’ candidate for the job they are applying for.

The most positions for jobs was created by health care, retailers, and construction. This opened a door for a lot of unemployed people who either had or did not have experience.

Typically, employers are looking to hire young adults. Young adults are more able to do hard labor or have more energy to perform certain tasks. Dozens of companies have also spoken out about how pay rate would rise.

Majority of the young adults being hired are usually taking place of Veteran who have retired or moved on to a job they would have prefered and/or with better pay for their experience.

It is believed by economics that the pay rate will continue growing as the search for qualified employees continues.

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Kim K Meets with Alice Johnson

Kim K Meets with Alice Johnson

It is not a shocker for Alice Johnson to say she had never heard of Kim Kardashian West before she took up her case. Our generation is always “Keeping up with the Kardashians’, but for Alice who has spent 22 years serving a life sentence for first offense; money laundering and drug trafficking, we understand.  The two met for the first time in an emotional interview that aired Thursday, June 14th on Today show with Hoda Kotb.

Knowing Kim

Johnson had no idea who Kim was, but who wouldn’t want to know about their ‘guardian angel’. I know I wouldn’t want to miss any information about them. Alice decided to do her research. When the two did meet for the first time it felt like Alice and Kim had known each other a lifetime.

Kim’s Mission

Kim got to first learn about Alice’s case last year and tweeted on how unfair it was. She decided she would take it upon herself and not give up on Alice’s matter. Using her resources, Kim West took it upon herself to work it out for Johnson. She took it up with her attorney and say they had been in talks behind the scenes for seven months that ended when she met the President.

Meeting President Trump

A call to Ivanka Trump on looking out for other women led to Kim’s meeting with President Donald Trump on May 30th at the Oval office. Kim Kardashian pleaded for clemency on behalf of Alice Johnson. President Trump commuted Alice’s life sentence a week later.

The Life-changing Call

Kim called Johnson as the news of her parole was breaking. She told Johnson she was free to go home and Johnson says she went full-fledged Pentecostal holy dancing, jumping and shouting. It was heartwarming as the two hugged and confessed their love for each other.

Thank you

Johnson says thank you is never enough to Kim and also to the president. She has promised to walk and live her thank you, for her family and for her supporters too. She is praying for Kim and Kanye West and has their photos in her bible. Johnson says Kim was called to do what she has done for her, the anointed of God found in Psalm 105 and warns that no one should touch the anointed even with words.

Promises

Both Kim and Johnson are promising to continue championing for prison reforms. Johnson and Kim’s life are intertwined for what Kim did on her behalf, and Johnson who has lived and experienced what it is to be behind bars says her life is intertwined with other first time offenders and she will be their crusader.
But don’t worry Kim is not taking up politics anytime soon.

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