24 Hour Answering Services – What To Expect

There’s no denying that providing excellent customer service is an absolute prerequisite in the modern business world, so if your customers can’t place calls to you at times that are convenient to them, then you will often be hurting your business in the long run – especially if your competition can provide the services and you can’t.

Fortunately, using 24-hour answering services are an excellent way to make sure your company is available when your customers need you the most, and it can make a big difference to the overall satisfaction ratings your company can achieve.

In this guide, we’re going to give you a selection of handy tips that will ensure you make the right choice when you are choosing a 24-hour answering service, so let’s begin.

First of all, it will be essential to ensure you pick 24-hour answering services that have enough staff available to cover any eventuality. There’s certainly nothing more frustrating than hiring an answering service that keeps your customers waiting on hold for far too long, so it’s wise to check that they will have staff available to ensure nobody is left waiting for more than a minute or two at most.

Something else to consider will be the overall efficiency and politeness of the answering staff. Just as you’d expect, having a poor answering service who’s generally dismissive or unhelpful to customers will not help your business at all, so it’s wise to pick a company who have carefully trained all of their staff to make sure they’re doing the best job possible.

Furthermore, many of the best 24-hour answering services will make sure the staff take advanced training to not only give them a pleasant telephone manner but also to ensure they have the competency necessary to help your customers.

Additionally, seeking out a call center that has the necessary certifications will go a long way towards making sure you are picking a company who have reliable staff that won’t let you down.

For individual companies, it’ll be imperative to make sure the answering staff is following the necessary compliance guidelines that’s required at your local or state level. An example of this will be when dealing with medical accounts, because the phone answering service will need to be HIPAA compliant as well.

The availability of your 24-hour answering services will also be a key consideration whenever you are shopping around and checking the different options available to you. Many of the best companies will ensure they have operators on the phone lines 24 hours a day, seven days a week, and even on holidays as well. This availability can be excellent if you need to provide phone coverage around the clock, but it may not be essential for every business.

Alternatively, you may prefer to choose a service that operates within the most common business hours such as 9-to-5. While this may not be as useful for your customers, it will ensure the service is cheaper for you to afford. Ultimately, making these decisions will depend on the kind of business you are operating and the kind of service you require from your answering service.

If you’re running an international company, then there’s a good chance you will benefit from having a multilingual answering service. Fortunately, many of the best answering service companies have multilingual staff who are on hand to talk to your customers in whichever language they prefer or are most comfortable with.

In conclusion, choosing a 24-hour answering service can be a smart move when you are aiming to give your customers the best possible service, and there are many great services available right now.

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How A 24/7 Answering Service Can Help Your Business

Do you need a 24/7 answering service for your business? You may be thinking that the costs would be too high and that the need is not there. It’s going to pay to look at this scenario more closely because you would be surprised to find out that you might end up saving money. How is it possible to save money when hiring a 24/7 virtual answering service for your business?

First, the virtual receptionists work on demand. In other words, if you aren’t getting calls, you’re not paying. Isn’t that so neat how the system works? So if you only need a virtual receptionist for a few phone calls a night, you’re not going to be paying what you would if you had an actual person sitting there taking those calls.

That alone makes virtual answering services quite cost-efficient. As a matter of fact, why not have a virtual assistant available during regular business hours, too? You could count on the virtual receptionist 24 hours a day, and you wouldn’t have to worry about having an actual receptionist to take care of those duties.

Business owners who hire virtual receptionists report spending much less than they would if they had actual employees on staff for those duties. That being said, considering that the virtual answering services are on demand, having one available 24 hours a day shouldn’t cost you a ton of money. You should still come in under budget concerning how much you would have to pay for receptionists to take on those duties.

With a virtual receptionist available 24 hours a day, you also get to provide better customer service. Your customers get attention and answers when they call, any time of the day. You get information that can be used to better provide for your customers when you return to the office.

As you can imagine, virtual assistants are better for some businesses than others. Or maybe a better way to say that is some businesses benefit more than others. The experts say that lawyers are an excellent fit for these virtual assistants, just as an example. I would also imagine that businesses that provide emergency services after hours would also be a great fit.

Sometimes you need a receptionist to take calls after hours, but the volume can be meager. If you don’t want an actual person on the payroll to answer those calls, then you can take advantage of hiring a virtual assistant. You could mix it up a little, but how do you do that?

You could have an actual receptionist on staff during regular business hours, and then you could have a virtual answering service ready to go after hours. A 24-hour business might benefit from an answering service, so it’s worth a closer look. They provide better scalability, and it’s hard to argue with the fact that they are very cost efficient.

You might think an answering service is just about customers leaving a message. You could take care of that with voicemail, save for the fact that customers aren’t always going to do that. With a 24/7 answering service in place, you get the benefit of a system that is going to prompt customers to provide information so that their problems can be resolved.

Now you are more aware of how an answering service can help you, and you also know about all the benefits. If you want to provide this type of service to your customers, it’s time to look at specific companies and costs. Who are you going to count on to provide your business with a virtual receptionist that is available 24 hours a day and seven days a week?

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