Do you need a 24/7 answering service for your business? You may be thinking that the costs would be too high and that the need is not there. It’s going to pay to look at this scenario more closely because you would be surprised to find out that you might end up saving money. How is it possible to save money when hiring a 24/7 virtual answering service for your business?
First, the virtual receptionists work on demand. In other words, if you aren’t getting calls, you’re not paying. Isn’t that so neat how the system works? So if you only need a virtual receptionist for a few phone calls a night, you’re not going to be paying what you would if you had an actual person sitting there taking those calls.
That alone makes virtual answering services quite cost-efficient. As a matter of fact, why not have a virtual assistant available during regular business hours, too? You could count on the virtual receptionist 24 hours a day, and you wouldn’t have to worry about having an actual receptionist to take care of those duties.
Business owners who hire virtual receptionists report spending much less than they would if they had actual employees on staff for those duties. That being said, considering that the virtual answering services are on demand, having one available 24 hours a day shouldn’t cost you a ton of money. You should still come in under budget concerning how much you would have to pay for receptionists to take on those duties.
With a virtual receptionist available 24 hours a day, you also get to provide better customer service. Your customers get attention and answers when they call, any time of the day. You get information that can be used to better provide for your customers when you return to the office.
As you can imagine, virtual assistants are better for some businesses than others. Or maybe a better way to say that is some businesses benefit more than others. The experts say that lawyers are an excellent fit for these virtual assistants, just as an example. I would also imagine that businesses that provide emergency services after hours would also be a great fit.
Sometimes you need a receptionist to take calls after hours, but the volume can be meager. If you don’t want an actual person on the payroll to answer those calls, then you can take advantage of hiring a virtual assistant. You could mix it up a little, but how do you do that?
You could have an actual receptionist on staff during regular business hours, and then you could have a virtual answering service ready to go after hours. A 24-hour business might benefit from an answering service, so it’s worth a closer look. They provide better scalability, and it’s hard to argue with the fact that they are very cost efficient.
You might think an answering service is just about customers leaving a message. You could take care of that with voicemail, save for the fact that customers aren’t always going to do that. With a 24/7 answering service in place, you get the benefit of a system that is going to prompt customers to provide information so that their problems can be resolved.
Now you are more aware of how an answering service can help you, and you also know about all the benefits. If you want to provide this type of service to your customers, it’s time to look at specific companies and costs. Who are you going to count on to provide your business with a virtual receptionist that is available 24 hours a day and seven days a week?